COMPLAINTS
LPC Law is committed to providing the highest quality of service to our clients. If you are dissatisfied with any aspect of the service provided, please let us know. A copy of our complaints procedure may be obtained here.
If you are concerned about our conduct or behaviour rather than our service, your complaint should be addressed to the Solicitors Regulation Authority.
TERMS & CONDITIONS OF BUSINESS
LPC Law is authorised and regulated by the Solicitors Regulation Authority (SRA). In order to comply with SRA requirements we provide all our clients with a Retainer setting out our terms and conditions of business. The Retainer is tailored to your needs and sets out the services to be provided and the manner in which they will be undertaken by LPC Law in accordance with our regulatory responsibilities. For further details please email pamela.gumuskaya@lpc-law.co.uk or telephone on 0207 090 1500.
Terms and Conditions for use of the LPC website and LPC Online.
DIVERSITY STATISTICS
LPC Law’s Diversity Statistics Report 2021 has now been published. A copy of the report may be obtained from our Head of Human Resources, Deborah Witts by emailing deborah.witts@lpc-law.co.uk or telephoning 0207 090 1500.
ACCESSIBILITY
If you would like any information on our website provided in a different format (e.g. large print, Braille or audio recording) please contact our Client Relations Department on 0207 090 1500.
CONSUMER ONLINE DISPUTE RESOLUTION
In line with the EU Regulation on Consumer Online Dispute Resolution (ODR) please find below the following:
- a link to the ODR platform: http://ec.europa.eu/odr ,
- the email address of the online trader is: info@lpc-law.co.uk
PRICES
As part of our commitment to transparency, our fees are set out here for our non-solicitor clients (e.g. members of the public) who wish to instruct us for attendance at hearings relating to Debt Recovery (up to £100,000) or Employment tribunals. You may find more helpful information on our dedicated website for members of the public at SCS Law: www.scs-law.co.uk